WHICH COUNTRIES DOES TALULAH SHIP TO?
The TALULAH eBoutique ships worldwide. If you are unable to see your country in the dropdown menu at checkout, please contact out customer service team direct and they will investigate whether it is possible to ship your item.
HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?
Within Australia TALULAH offers FREE standard delivery for orders in excess of $100, and the option for customers to choose Express Shipping, pending the delivery location and time of purchase. International orders are charged at a flat rate of $30.Our warehouse is based in Melbourne, and we use a system called Shippit that selects the fastest carrier to deliver your order to your door. You will receive notifications directly from Shippit that confirm when your order has been collected, the estimated date of delivery, when your order is on-board to be delivered, and in the event that delivery fails, how you can reschedule delivery.
DOES TALULAH SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
We understand you want your order as soon as possible, so our TALULAH Warehouse Team aims to process and pack your order as quickly as possible once your order has been placed. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the TALULAH warehouse.
To change your shipping address, please call our TALULAH Customer Care Team on 02 6685 7060 between Monday to Friday, 8.30am to 5.00pm Australia Daylight Saving Time.
Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays in receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email confirming your order and containing the tracking number for your package.
WHICH PAYMENT METHODS DOES TALULAH ACCEPT?
Payment can be made by all major credit cards through Secure Pay; Visa, MasterCard, Visa Debit or through PayPal. Payment is only debited from your card at time of dispatch.
WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?
HOW DOES AFTERPAY WORK?
AfterPay is a buy now, pay later option, enabling you to purchase up to $1,000 worth of goods, and spread the payments over 4 equal instalments, across a 60 day period. Please note that you can not use AfterPay to purchase SALE items. To qualify for AfterPay you must be over 18 years old, an Australian resident, with a valid Visa or Mastercard, debit or credit card. The funds for the first payment will need to be available on your card at the time of purchase. AfterPay is an interest free payment plan, however late payment fees apply. In the event of a failed payment you will be charged a $10 late payment fee by AfterPay, with a further $7 late payment fee added 7 days later if the payment has still not be made. Returns are dealt with as per our returns policy, and you will be refunded through AfterPay. Find out more about AfterPay & how it works HERE.
WHAT IS TALULAH'S RETURN POLICY?
Here at TALULAH we offer refunds, credit notes or exchanges on items within fourteen days of delivery, unworn, with proof of purchase. Please note that we do not accept returns on clearance sale items - these are items where the discount is greater than 50% OFF.
Please refer to our Returns Policy for further information.
HAVE YOU RECEIVED MY RETURN?
Once your return is received, your return will be processed within 1-2 business days.
For refunds, please note that your financial institution can take an extra 3-5 business days to clear the funds back into your account.
We will notify you once we receive your return and throughout the course of the return process by email and/or by telephone.
WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?
Your refund will either be issued to the original credit card used to place the order, or as TALULAH store credit. Please note that it can take up to 10 business days for the refund to appear in your account. You can contact our Customer Care Team on 02 6685 7060 to find out more information or receive an update on your refund process. We will notify you on the progress of your refund once we receive your return and throughout the course of the return process by email and/or by telephone.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible.
Please download and complete our TALULAH Returns Form here, and send the garment back to our Customer Care Team at:
DT OCEANIA SERVICES
13 PARAMOUNT BLVD
DERRIMUT VIC 3030
Our Customer Care team will assess the garment and contact you by email, or phone to apply the refund.
WHAT IF I DON'T HAVE THE ORIGINAL TALULAH PACKAGING?
If you are missing your TALULAH shipping satchel and clothing bag, except TALULAH Swim packaging which must be returned, use a similar sized cardboard box or plastic shipping satchel to send the garment back to us with the Returns Form.
Please keep in mind that you are responsible for safely packing your return so we receive the items in their original condition.
WHERE DO I LOCATE A TALULAH RETURNS FORM?
Click here to download the TALULAH Returns form in Adobe pdf. Please print and complete the form and send back with your garment and packaging to be returned.
CAN I PLACE AN ITEM ON HOLD?
No items can be placed on hold on the TALULAH eBoutique. Items must be ordered and paid for immediately and all garments are available while stocks last.
HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Open any newsletter that you have received from TALULAH. Scroll down to the bottom of the newsletter and click Unsubscribe to no longer receive these emails. Remember the TALULAH newsletter is the best way to find out about new arrivals, the latest sale offers, TALULAH gifts and promotions.
I CANNOT LOG INTO MY ACCOUNT, WHAT CAN I DO?
If you are having trouble logging into your account, please contact our Customer Service Team on 02 6685 7060, or firstname.lastname@example.org. Please note our office hours are from Monday to Friday, 8.30am to 5.00pm EST Australia. While our team resolve the issue, you can still make a purchase as a guest shopper. Log in to your account.
MY CREDIT CARD IS NOT BEING ACCEPTED. WHAT IS WRONG?
When making your payment please check that;
- There are no spaces in your credit card number;
- Your billing address is the same as the address on your credit card; and
- Your name appears exactly the same as on the card.
If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact our Customer Service team here.